📲 #ChennaiMetroWater தொடர்பான அனைத்துப் புகார்களையும் எளிமையாகப் பதிவு செய்ய 'சென்னை குடிநீர் செயலி' எனும் புதிய Mobile App அறிமுகம்! 🤳...

Chief Minister M.K. Stalin inaugurated the 'Chennai Kudineer Seiyali' mobile application developed by the Chennai Metropolitan Water Supply and Sewerage Board, introducing a modernized digital grievance redressal mechanism for residents across the metropolitan area. Stalin explained that the mobile platform allows citizens to lodge drinking water supply and sewerage complaints directly with municipal authorities by attaching geo-tagged photographs and real-time geographic location coordinates.

Under the new operational protocol, registered complaints are automatically routed to the jurisdictional Assistant Engineer for prompt verification and field-level remediation within designated service-level timelines. If a reported grievance remains unresolved after forty-eight hours, the digital platform automatically escalates the matter to senior zonal supervisory officials, ensuring rigorous administrative accountability and eliminating bureaucratic negligence.

The Chief Minister emphasized that citizen-centric digital administration that delivers swift, verifiable solutions defines the core objective of the Dravidian Model governance framework. Stalin affirmed that leveraging mobile technology to resolve daily civic problems empowers urban residents and improves public service efficiency. He concluded that his administration will continue deploying innovative civic tech platforms to ensure responsive, transparent, and accountable municipal governance throughout Chennai.